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AccessForce

Architecture

An accessibility layer, not a rebuild

Organizations don't have to replace every legacy system to make the experience accessible. AccessForce creates an intelligent accessibility layer between people and existing systems.

Architecture layers

  1. Citizen / Customer

    • Anyone who needs the service

    then

  2. Accessible Channels

    • Web
    • Mobile
    • Apple Messages for Business
    • WhatsApp
    • RCS
    • Voice

    then

  3. Agentforce

    • Reasoning, actions and guardrails

    then

  4. AccessForce Accessibility Layer

    • AI accessibility audit
    • Plain-language transformation
    • Adaptive UX
    • Translation
    • Accommodation preferences
    • Document understanding

    then

  5. Existing Systems of Record

    • Salesforce
    • Government systems
    • CRM
    • Case management
    • Legacy applications

The legacy system keeps receiving exactly the fields it always expected. The person gets a conversation instead of a 17-page PDF.

AI Fluency Track

AI isn't just answering questions. It's redesigning the experience.

  1. 1

    Understand

    AI analyzes the existing experience: structure, wording, flow and fields.

  2. 2

    Identify

    AI detects accessibility and usability barriers across six categories.

  3. 3

    Reason

    AI determines why those barriers matter and who may be affected.

  4. 4

    Redesign

    AI proposes an accessible alternative, question by question.

  5. 5

    Personalize

    Agentforce adapts the redesigned experience to each person's needs.

  6. 6

    Improve

    Feedback can continuously improve future experiences.

See the Type C evidence