Step 3 — Discover
Accessibility isn't a score. It's about people.
Each of these people is fully capable of applying for the support they need. The form is what makes it hard. So the form is what we change.
Maria
English is her second language.
The form is written at a reading level far above its own guidance and offers no translation, so Maria has to pay for help to apply for support she already qualifies for.
Barriers in the existing experience
- Grade 13.2 reading level
- Unexplained acronyms
- English only
With AccessForce: AccessForce asks in her language, in short sentences, and explains each term as it goes.
James
Uses a screen reader.
The form requires James to navigate content that lacks proper headings and labels, making the application difficult to complete with a screen reader.
Barriers in the existing experience
- 37 unlabelled fields
- Broken reading order
- No heading structure
With AccessForce: Every question arrives as labelled text in a single live conversation he can move through with his existing tools.
Alex
Has a cognitive disability.
The layout puts 24 decisions on one page with instructions written after the questions, so the experience demands more working memory than any form should.
Barriers in the existing experience
- 24 questions on one page
- Long legal paragraphs
- No progress indicator
With AccessForce: One question at a time, plain wording, visible progress, and an answer to 'why are you asking?'
Sarah
Has limited hand mobility.
The form expects fast, precise clicking and then deletes the work when the session times out, so Sarah's effort is erased by the design, not by her.
Barriers in the existing experience
- 11px checkboxes
- 15-minute timeout
- No save-and-resume
With AccessForce: Large choices, full keyboard and voice support, no timers, and progress saved after every answer.
Robert
Is completing the form on a phone during an emergency.
A 17-page print document does not fit a phone screen in a stressful moment, so the fastest route to emergency help becomes the slowest part of the day.
Barriers in the existing experience
- 17-page PDF on a small screen
- Low-contrast guidance
- Buried help
With AccessForce: A short conversation that works on any phone, remembers where he stopped, and offers a person if he needs one.