Step 5 — After
The redesigned Agentforce experience
Same application. Same data. Completely different experience — and it adapts to whatever you pick below.
Household Support Benefits — assistant
Hi! I'm here to help you complete your application.
How would you like me to help?
The original wording, for comparison
“Indicate the aggregate number of individuals comprising the household unit as of the date of application, inclusive of dependents claimed for federal poverty level determination purposes.”
AccessForce asks
How many people live in your home, including you?
The structured form, completed behind the scenes
- Household size (HH composition, item 2a)
- Not yet answered
- Aggregate gross monthly household income (item 7c)
- Not yet answered
- Monthly housing expenditure (item 11b)
- Not yet answered
The legacy system still receives the same fields it always expected.
Active adaptations
Choose how you'd like help and the experience changes immediately.