Step 6 — Compare
Before vs. After
Same program. Same eligibility rules. Same systems of record. Only the experience changed.
Before
The original government form
Form HS-1042-A — Application for Household Support Benefits
SECTION I — APPLICANT ATTESTATION AND CERTIFICATION OF ELIGIBILITY (COMPLETE IN FULL; INCOMPLETE SUBMISSIONS WILL BE ADMINISTRATIVELY CLOSED WITHOUT FURTHER NOTICE)
Pursuant to statutory authority under Title 14, Subchapter 9(b)(2), the undersigned applicant hereby certifies that the aggregate gross income received by all members of the household during the preceding taxable period, inclusive of wages, salaries, benefits, distributions, and other forms of remuneration, has been accurately disclosed herein, and further acknowledges that any material misrepresentation may result in disqualification and referral pursuant to applicable enforcement provisions.
Indicate below, in the shaded boxes only, the HH composition as of the DOA, including all dependents claimed for purposes of the FPL determination and any non-custodial contributors (see Attachment 4, p. 11).
… 14 more pages …
- 17 pages
- Grade 13 reading level
- 18 accessibility barriers
- No personalization
- English only
- Limited screen-reader support
- Accommodation help buried on page 14
After
AccessForce with Agentforce
Hi! I'm here to help you complete your application. How would you like me to help?
🧠 Use simpler language
How many people live in your home, including you?
- Conversational
- Grade 6–8 language
- Accessibility-first
- Adaptive to each person
- Multilingual
- Screen-reader friendly
- Voice-ready
- One question at a time